PrintMaker™ FAQ

Please see the below chart to determine if your device is compatible. If your device is not listed, it will not work with the PrintMaker™ at this time.

How to find Operating system in Apple devices:
Settings > General > Software Update


How to Find Operating system in Android devices:
Settings > “About Phone” or “About Device.”

Follow our User Manual (With Pictures) or

Watch the video tutorial or 

View the Full User Manual on your PrintMaker™ App by clicking on the ? Question Mark Icon in the top, right corner of your app.

Before contacting customer service, please ensure the following for a quick connection:

  1. Your mobile device is listed in the list of compatible devices.
  2. Your mobile device bluetooth is turned on. 
  3. The PrintMaker™ is charged and powered on.
  4. The PrintMaker™ is near your device.
  5. The PrintMaker™ is not connected to another mobile device.
  6. Your PrintMaker™ App is up to date.

Latest Apple Version: 1.0.9

Latest Android Version: 1.0.7

  1. Your Firmware is up to date (there are currently no firmware updates available).
  2. If the problem persists, try restarting the PrintMaker™ by following the steps under Troubleshooting in the Full User Guide. Restarting your mobile device may also be necessary.

 

When contacting customer support, please include the following to help ensure speedy resolution: 

  1. Your Mobile Device Model (ex: iphone 11 Pro, Android Samsung Galaxy S10)
  2. Your phone’s software, or operation system information (ex: iOS 14.7, Android 11)
  3. The email address you use to sign into your PrintMaker™ account.
  4. Any screenshots or screen recordings you can get to help us visualize your issue.  

If available, your coupon code can be found at the bottom of the quick guide included in the box. To sign up for the subscription tap on = HOME > Store. 

An area to enter your code and subscribe will be the first thing available on the Store page.

No, all the Design Editor features are available for free, as well as 18 Free collections in the store to get you started.

All the collections in the store that cost money. 

Once the subscription expires, anything used to create something new, and saved into a personal collection will be available. The original collections from the store will not be available unless you renew your subscription. 

The web app is a slimmed down version of the app, meant mostly for designing on a larger screen. You can only print and access the store from the phone/tablet app, but everything you save or download to collections will automatically sync to both apps. As long as users are logged in to the same account on the web app and the phone app (same email & password) they will have access to the designs they created or downloaded from the store. This happens instantly!

As long as you sign into the same account you will have access to the designs and

collections you have saved. All collections are saved under “MY COLLECTIONS” on the homepage of your app, you can scroll right to left to navigate through them.

Your Action Button shines red to indicate a problem. Some common causes are low battery, missing Ink Cartridge, or missing Ink Cover. If none of these are the issue, restart your device by following the steps under Troubleshooting. 

Before contacting customer support, please ensure the following for a quick connection:

  1. Your mobile device is listed in the list of compatible devices.
  2. Your mobile device bluetooth is turned on. 
  3. The PrintMaker™ is charged and powered on.
  4. The PrintMaker™ is near your device.
  5. The PrintMaker™ is not connected to another mobile device.
  6. Your PrintMaker™ App is up to date.

Latest Apple Version: 1.0.9

Latest Android Version: 1.0.7

  1. Your Firmware is up to date (there are currently no firmware updates available).

8. If the problem persists, try restarting the PrintMaker™ by following the steps under Troubleshooting in the Full User Guide. Restarting your mobile device may also be necessary.

When contacting customer support, please include the following to help ensure speedy resolution: 

  1. Your Mobile Device Model (ex: iphone 11 Pro, Android Samsung Galaxy S10)
  2. Your phone’s software, or operation system information (ex: iOS 14.7, Android 11)
  3. The email address you use to sign into your PrintMaker™ Account
  4. Any screenshots or screen recordings you can get to help us visualize your issue.

This could be caused by several things: 

  1. The size of your images. Images with larger resolutions will take longer to send then smaller ones. Try resizing your images before importing onto your canvas. 
  2. The length of your print. The longer your design, the longer it can take to transfer to the printer. 
  3. A bad connection. Check that your printer is connected properly, and nearby. A low charge may also affect connectivity.

Height: 5/8ths of an inch, or 1.5 cm
Length: Adjustable in the app up to 16 inches (40 cm)

The printer can also infinitely print your design by selecting the repeat printing option in the print preview!

Based on test printing, your PrintMaker™ Print Cartridge can print approximately 1,000 inches per color for a total of 3,000 inches.  If you use one color more than the others your ink cartridge will run out of that color  first.

Wipe your Printhead with a clean Wipe on the Wiper Handle. If the problem persists you can clear out the Printhead by printing out the solid color bars available by tapping on = HOME > Settings > Diagnostics. It is recommended you set them to print infinitely and print until the colors stop mixing.

It may be that the particular color is out. Based on test printing, your PrintMaker™ Print Cartridge can print approximately 1,000 inches per color for a total of 3,000 inches.  If you use one color more than the others your ink cartridge will run out of that color  first. Your Print Cartridge can also be dried out. Drying occurs when the PrintMaker™ is left out of the home base for long periods of time or not stored properly. You can resolve this issue by printing out the solid color bars available by tapping on = HOME > Settings > Diagnostics.

Ink blotting is most commonly caused by pressing down on the PrintMaker™ while printing. No downwards pressure is required for printing. Just lightly glide your printer at a comfortable speed to print.

Ink smearing is most commonly caused by the material you’re printing on. The PrintMaker™ works best on porous, matte surfaces (like paper and fabric) without shiny, slick or reflective surfaces.  Using the PrintMaker™ on a shiny or slick surface may cause ink blotting, running, mixing. Prints may also not dry on these surfaces. It is highly encouraged to do a test print on any surface before starting a project.

You may also need to clean your Print Head. To clean attach a wipe to the wiper handle and lightly dab to clean the printhead. Also check inside the home base to make sure no ink has leaked there either.

Attach a wipe to the wiper handle and lightly dab to clean the Print Head. Also check inside the Home Base to make sure no ink has leaked there either. Cleaning is not usually necessary unless you discover ink running or blotting.

A flashing Charging Light means there is an issue charging. Double check that your printer is securely locked in Home Base, and that the Charging Cord is securely connected to the Home Base and adapter. Some extension cords or power strips may affect charging as well. You may need to plug directly into a wall outlet.

Make sure that your pattern starts and ends where the canvas starts and ends. Any white space on your canvas will show up when you print. 

No, in order to maximize storage space the undo & redo buttons can take you back or forward 10 steps.

**Disclaimer**
The below list has been tested by the WRMK team, however results may vary based on the quality and construction of the materials. It is highly encouraged to do a test print on any surface before starting a project. The PrintMaker™ works best on uncoated, porous, or matte surfaces (like paper and fabric) without shiny, slick or reflective surfaces. Using the PrintMaker™ on a shiny or slick surface may cause ink blotting, running, mixing. Prints may also not dry on these surfaces. 

  • Copy Paper
  • Cardstock
  • Glitter Cardstock (allow to dry 5-10 min)
  • Kraft Paper
  • Ephemera
  • Raw Chipboard
  • Construction Paper
  • Boxed Cards + Envelopes
  • Parchment Paper
  • Padded Mailing Envelope
  • Packing Boxes
  • Label Stickers and Sheets
  • Paper Napkins
  • Transparency Sheets
  • Uncoated side of a printed white Chipboard Tag 
  • Crepe Paper 
  • Uncoated Tissue Paper
  • Album with Printed Cardstock Cover 
  • Inkjet photo Photo Paper – Matte & Glossy 
  • Untreated Gift Bag
  • Glassine Bag (allow 5-10 min to dry)
  • Kraft Paper Lunch Bags
  • Whitewashed Wood Tag 
  • Thin Untreated Wood / Raw Wood Shapes (thinner is better) 
  • Popsicle Sticks
  • Wood Painted with Acrylic Paint
  • Flat Cut Rock 
  • Cement Planter 
  • Unglazed Ceramic / Raw Ceramic 
  • Cured Air Dry Clay
  • Printed Felt 
  • Glitter Felt
  • Regular Craft Felt
  • Cotton Fabric / Knit Fabric (washes out)
  • Polyester Canvas Fabric 
  • Untreated Genuine Leather
  • Linen / Cotton Fabric
  • Album with Fabric Cover
  • Journals
  • Glitter Fun Foam (allow to dry 5-10 minutes)
  • Regular Fun Foam (allow to dry 5-10 minutes)
  • Cork
  • WR White Ribbon PrintMaker™ Branded
  • Cotton Ribbon
  • Rayon Ribbon
  • Velvet Ribbon
  • Sheer Ribbon 
  • Glitter Ribbon
  • Iridescent Ribbon
  • Satin Ribbon
  • Shoelaces
  • WR White Washi Tape PrintMaker™ Branded
  • Printed Washi Tape
  • Journal Tape
  • Printable Magnetic Sheet (made for use in an inkjet printer)
  • Printable Vinyl (made for use in an inkjet printer) 

No, unfortunately we can’t guarantee permanent printing on fabric. We recommend treating fabric with fixatives such as: Modge Podge® Fabric, Retanye™ Color Fixative or Bubble Jet Set® to make printing more permanent. 

* American Crafts,® We R Memory Keepers,® and PrintMaker™ are not affiliated with the owners of Mod Podge®, Retanye™, or Bubble Jet Set®