RETURNS AND EXCHANGES
We take great pride in the products we offer, however, we understand there may be an occasional need to return or exchange an item. We try to make this process simple, requiring just a few steps. Simple follow the detailed instructions below and we will be happy to assist you.
Feel free to contact us at customerservice@wermemorykeepers.com if you have any questions.
- Contact our customer service department by email to receive a return merchandise authorization number. The RMA number is required.
- We accept returns or exchanges within 30 days from the delivery date only.
- Understandably, we only return or exchange items in the same condition they were received. Prepaid return shipping labels are not provided.
- Please ship returns with tracking information as we are not responsible for lost or damaged returns.
Returns can be sent to:
Marketplace Valet
RMA#
4105 Indus Way
Riverside, CA 92503
Customer Service
Phone support: 951-687-1140 x101, available Monday –Friday 9 am – 5 pm PST (please have your order number ready for faster service)
Email: customerservice@wermemorykeepers.com (please include your order number)
Shipping
Most orders ship within 2 business days. This does not include weekends or national holidays.
Standard US delivery 3-7 business days
International delivery 10-14 business days (for most countries)
International shipments over $15 may be charged import tax/customs fees/VAT tax. Customers are responsible for paying these fees. Orders refused due these fees will be refunded upon receiving the order back, a restocking fee of 10% may be deducted from the refund.
ORDERS AND SHIPMENT
How long will it take for my item to ship?
Our shipping times vary, depending on the contents of your order. However, we strive to get your items to you in a prompt manner. Most items ship within 5-7 business days of your order receipt. Please allow a longer time for pre-orders, back stocked orders or international orders.
Can I get an update on my order status?
As our shipping times vary we truly appreciate your patience. You will receive a tracking number as soon as one is provided by our fulfillment teams